Frequently Asked Questions

ji18 requires identity verification (KYC) before processing withdrawals. Accepted Philippine government-issued IDs include: PhilSys National ID, passport, driver's licence, SSS/GSIS ID, PRC ID, Voter's ID, and Postal ID. You may also be asked to provide proof of address (a recent utility bill or bank statement showing your name and address) and, in some cases, proof of payment method. All documents are handled securely in accordance with the Data Privacy Act of 2012.

On the ji18 Login page, click "Forgot Password?" and enter the email address associated with your account. ji18 will send you a password reset link to that email within a few minutes. Click the link, enter your new password, and confirm it. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact ji18 support via live chat and our team will assist you right away.

No. ji18 strictly allows only one account per person. Creating multiple accounts (also called "multi-accounting") is a violation of ji18's Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, contact ji18 support immediately to resolve the issue.

ji18 supports a range of payment methods popular with Filipino players. Accepted deposit methods include GCash, PayMaya / Maya, bank transfer via major Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit cards. All transactions are processed in Philippine Peso (₱). ji18 does not accept credit card deposits for gambling accounts in compliance with current Philippine regulations.

GCash and PayMaya / Maya deposits are typically credited to your ji18 account instantly or within a few minutes. Bank transfers may take between 15 minutes and a few hours depending on your bank and the time of day. If your deposit has not appeared after 2 hours, please contact ji18 support via live chat with your transaction reference number and our team will investigate promptly.

Yes, ji18 has a minimum deposit requirement to keep the platform accessible for all Filipino players. The minimum deposit amount varies by payment method — GCash and PayMaya deposits typically have a lower minimum than bank transfers. Please check the Cashier section of your ji18 account for the current minimum deposit amounts for each payment method. ji18 does not charge any fees on deposits.

To withdraw from ji18, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Your account must be fully verified (KYC complete) before any withdrawal can be processed. Withdrawals are generally processed within 1–3 business days, though many are completed much faster.

Withdrawal delays can occur for several reasons: your account verification (KYC) may be incomplete or pending review; there may be an active bonus wagering requirement that must be met before withdrawal; or the withdrawal may be under a routine security review. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks may also take longer during weekends and public holidays. If your withdrawal has been pending for more than 3 business days, contact ji18 support with your withdrawal reference number.

ji18 offers a generous welcome bonus for new Filipino players upon making their first qualifying deposit. The welcome bonus details — including the bonus percentage, maximum bonus amount in ₱, and minimum deposit required — are displayed on the ji18 promotions page. All bonuses at ji18 are subject to wagering requirements, which must be completed before bonus funds or winnings derived from bonus funds can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a specified number of times before you can withdraw winnings generated from that bonus. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you must place a total of ₱30,000 in qualifying bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering requirements — slots typically contribute 100%, while live casino games may contribute less. Full details are in the ji18 bonus terms.

Yes, all ji18 bonuses have an expiry period. If the wagering requirements are not completed within the specified timeframe (typically 7–30 days depending on the promotion), the bonus and any associated winnings will be forfeited. The expiry date and time for each active bonus is displayed in your ji18 account under "My Bonuses." ji18 recommends reviewing your active bonuses regularly to ensure you don't miss out.

ji18 offers a wide variety of online casino games to suit every type of Filipino player. The game library includes hundreds of online slots (including popular titles like Genie's 3 Wishes), live casino games powered by EVO Live (baccarat, roulette, blackjack, and more), online bingo, and a growing selection of table games. New games are added regularly. You can browse the full game catalogue from the ji18 Casino page without needing to log in.

Yes. All games available at ji18 use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and cannot be predicted or manipulated. ji18's live casino games are streamed in real time from professional studios, providing a transparent and authentic gaming experience. Game providers on the ji18 platform are licensed and regularly audited by independent testing agencies to verify fairness and accuracy of published Return to Player (RTP) percentages.

Absolutely. ji18 is fully optimised for mobile play. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, you can access the full ji18 game library directly from your smartphone or tablet browser — no app download required. The ji18 mobile experience is smooth and responsive across both Android and iOS devices. Simply visit ji18.app on your mobile browser, log in, and start playing. All games, cashier functions, and account settings are available on mobile.

ji18 provides a full suite of responsible gaming tools to help players stay in control. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, cool-off periods (24 hours to 30 days), and self-exclusion (6 months, 1 year, 3 years, or permanent). All tools are accessible from your ji18 account settings. Lowering a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period. For more details, visit the ji18 Responsible Gaming page.

To activate self-exclusion on your ji18 account, go to Account Settings and select "Responsible Gaming," then choose "Self-Exclusion." Select your preferred exclusion period — 6 months, 1 year, 3 years, or permanent — and confirm your request. Self-exclusion takes effect immediately. Once active, your account will be fully suspended, you will be removed from all marketing communications, and you will not be able to log in or deposit during the exclusion period. If you need help activating self-exclusion, contact ji18 support via live chat and our team will process it for you right away.

The minimum age to play at ji18 is 21 years old. This is a strict requirement under Philippine gambling laws and PAGCOR regulations. Age verification is mandatory during the registration process and again before any withdrawal is processed. If ji18 determines that a player is under 21, the account will be immediately suspended and any deposits will be returned. ji18 takes underage gambling prevention very seriously — if you know a minor who is accessing gambling platforms, please contact our support team immediately.

Yes. ji18 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the ji18 platform. Your personal information is stored securely and handled in accordance with the Philippine Data Privacy Act of 2012. ji18 never shares your personal data with third parties for marketing purposes without your explicit consent. Financial transactions are processed through secure, regulated payment channels. For full details on how ji18 handles your data, please review the ji18 Privacy Policy.

ji18 strongly recommends enabling two-factor authentication (2FA) to add an extra layer of security to your account. To enable 2FA, go to Account Settings and select "Security." Follow the on-screen instructions to link your account to an authenticator app or enable SMS-based verification. Once 2FA is active, you will need to enter a one-time code in addition to your password every time you log in to ji18. This significantly reduces the risk of unauthorised access to your account.

If you suspect that someone has accessed your ji18 account without your permission, act immediately: change your password right away via the ji18 Login page, then contact ji18 support via live chat to report the incident. Our security team will review your account activity, temporarily lock the account if necessary, and guide you through the steps to secure it. Never share your ji18 password or one-time codes with anyone — ji18 staff will never ask for your password.