Last Updated: May 2026 | Effective Date: May 2026
1. Overview
This Privacy Policy ("Policy") applies to all personal data collected and processed by ji18 Casino ("ji18," "we," "us," or "our") in connection with your use of the ji18 online gaming platform accessible at ji18.app and all related services, features, and content (collectively, the "Platform").
ji18 is committed to protecting the privacy and security of all players and visitors. We process personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC").
By registering an account on ji18 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.
This Policy should be read together with our Terms & Conditions, which govern your use of the ji18 Platform.
2. Personal Data We Collect
ji18 collects the following categories of personal data from players and Platform visitors:
- Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine passport, SSS, UMID, driver's licence, or PhilSys ID).
- Contact Data: Email address, Philippine mobile number, and residential address (including city, province, and postal code).
- Account Data: Username, encrypted password, account registration date, account status, and communication preferences.
- Financial Data: GCash or Maya account details, bank account information (account name, account number, bank name), transaction history, deposit and withdrawal records, and account balance history. ji18 does not store full payment card numbers.
- Gaming Data: Game history, wager amounts, win/loss records, session durations, bonus usage, and responsible gaming tool settings (deposit limits, self-exclusion status, etc.).
- Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and unique device identifiers.
- Usage Data: Pages visited on the Platform, features accessed, links clicked, session timestamps, and navigation paths.
- Communications Data: Records of your correspondence with ji18 customer support, including live chat transcripts, email exchanges, and support ticket history.
- Verification Data: Copies of identity documents, selfies or photographs submitted for KYC verification, and proof of address documents.
3. How We Collect Your Data
ji18 collects personal data through the following means:
- Direct Submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated Technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. See Section 9 (Cookies & Tracking) for more detail.
- Third-Party Sources: Data received from payment processors (GCash, Maya, partner banks), identity verification service providers, fraud prevention services, and analytics providers, where permitted by applicable law.
- Regulatory Sources: Data received from PAGCOR or other regulatory authorities in connection with compliance obligations, including self-exclusion register checks.
4. Purpose of Processing
ji18 processes your personal data for the following purposes:
- Account Management: To create, maintain, and administer your ji18 player account, including processing your registration, verifying your identity, and managing your account settings.
- Service Delivery: To provide you with access to the ji18 Platform, including games, live casino, sports betting, and all other features and services.
- Payment Processing: To process deposits, withdrawals, and other financial transactions, and to maintain accurate financial records.
- KYC & Compliance: To verify your identity and age (21+), comply with anti-money laundering (AML) obligations under Philippine law, and meet PAGCOR regulatory requirements.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
- Responsible Gaming: To administer responsible gaming tools including deposit limits, self-exclusion, and session controls, and to identify players who may be at risk of problem gambling.
- Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
- Marketing & Promotions: To send you information about ji18 promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
- Platform Improvement: To analyse usage patterns, conduct research, and improve the performance, features, and user experience of the ji18 Platform.
- Legal Obligations: To comply with applicable Philippine laws, regulations, court orders, and regulatory directives.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012, ji18 processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform our contract with you (the Terms & Conditions), including account management, game provision, and payment processing.
- Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
- Legitimate Interests: Processing necessary for ji18's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
- Consent: Processing based on your freely given, specific, and informed consent, including for marketing communications and certain cookie-based tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6. Sharing Your Personal Data
ji18 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:
- Payment Processors: GCash, Maya, and partner Philippine banks, to facilitate deposits and withdrawals.
- Identity Verification Providers: Third-party KYC and AML service providers who assist ji18 in verifying player identities and screening against sanctions lists.
- Technology Providers: Cloud hosting providers, platform infrastructure vendors, and software providers who process data on ji18's behalf under strict data processing agreements.
- Game Providers: Third-party game developers and live casino operators whose games are integrated into the ji18 Platform, to the extent necessary to deliver game services.
- Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or regulatory directive.
- Law Enforcement: Philippine law enforcement agencies, where ji18 is legally required or permitted to disclose data in connection with the investigation or prosecution of criminal activity.
- Professional Advisers: Legal counsel, auditors, and other professional advisers, subject to confidentiality obligations.
All third-party service providers who process personal data on ji18's behalf are required to implement appropriate technical and organisational security measures and to process data only in accordance with ji18's instructions.
7. Data Retention
ji18 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
- Active Accounts: Personal data is retained for the duration of your active account relationship with ji18.
- Closed Accounts: Following account closure, ji18 retains personal data for a minimum of five (5) years in accordance with Philippine AML regulations and PAGCOR record-keeping requirements.
- Financial Records: Transaction records are retained for a minimum of five (5) years from the date of the transaction.
- KYC Documents: Identity verification documents are retained for the period required by applicable Philippine law, typically five (5) years from account closure.
- Marketing Data: Data processed solely for marketing purposes is retained until you withdraw consent or opt out of marketing communications.
When personal data is no longer required, ji18 will securely delete or anonymise it in accordance with our data retention and disposal procedures.
8. Data Security
ji18 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- Encryption: All data transmitted between your device and the ji18 Platform is encrypted using 256-bit SSL/TLS technology. Sensitive data at rest is encrypted using AES-256 encryption.
- Access Controls: Access to personal data is restricted to authorised ji18 personnel and service providers on a strict need-to-know basis. All access is logged and audited.
- Password Security: Player passwords are stored using industry-standard one-way hashing algorithms. ji18 staff cannot view your password in plain text.
- Network Security: The ji18 Platform is protected by firewalls, intrusion detection systems, and regular security assessments.
- Incident Response: ji18 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights, ji18 will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012.
While ji18 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your ji18 account credentials and for notifying ji18 immediately if you suspect unauthorised access to your account.
9. Cookies & Tracking Technologies
ji18 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following types of cookies are used:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
- Functional Cookies: Remember your preferences (such as language settings and responsible gaming tool configurations) to provide a more personalised experience.
- Analytics Cookies: Collect anonymised data about how players use the Platform, which pages are visited most frequently, and where errors occur. This data helps ji18 improve the Platform.
- Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and Platform activity, where you have consented to receive marketing communications.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ji18 Platform. For strictly necessary cookies, no consent is required as they are essential to Platform operation.
10. Your Data Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ji18:
- Right to Be Informed: The right to be informed of how your personal data is collected, used, and processed — as set out in this Policy.
- Right of Access: The right to request a copy of the personal data ji18 holds about you, along with information about how it is processed.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your ji18 account settings.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ji18's legal retention obligations.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
- Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ji18 has processed your personal data in violation of the Data Privacy Act of 2012.
To exercise any of these rights, please contact ji18 via the details in Section 13. ji18 will respond to all data rights requests within thirty
(30) days of receipt, in accordance with the Data Privacy Act of 2012.
11. Minors
The ji18 Platform is strictly restricted to individuals aged 21 years and above in accordance with Philippine gambling laws. ji18 does not knowingly collect personal data from individuals under the age of 21.
If ji18 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the ji18 Platform, please contact us immediately using the details in Section 13.
Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.
12. Changes to This Policy
ji18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, ji18 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. Your continued use of the ji18 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
We encourage you to review this Policy periodically to stay informed about how ji18 protects your personal data.